User Forum: Answer

Forum: Cutter

Question:

Betreff: Grafityp CSR700 Cutter | Name: Wendy (ecs@epix.net) | 20.02.2003 23:26:28

We have several Grafityp CSR 700 Cutters and the same problem exists on all of out cutter when using CoCut Software. It does not happen whe using other software to cutt from. So we know the cutters are working properly and the cables are correct. It has to be the CoCut software, it can be nothing else. 
PROBLEM: 
The cutter works properly cutting anything to about 28". When we try to cut something over about 30" the cutter starts to go wild. 
We have called your company several times about this problem, but you never get back to us with any resulation to the problem. 
Please help us because when we purchased your software, we were told it will work properly with our cutter, but it does not. 
Would you please let us know of anyone using your software with Grafityp CSR cutters as we can contact them about our problem, and see what they are doing different? 
PLEASE HELP US WITH THIS PROBLEM 
WENDY

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