Support FAQ - Frequently Asked Questions

Make sure that the most current software release is installed.

Windows Compatibility Summary

Which CoCut version runs with which Windows version?

CoCut 2017/2021   from min. Windows 7
CoCut 2015   from min. Windows XP SP3
CoCut 2011   from min. Windows XP SP2 up to max. Windows 8.1
CoCut 4X4   from min. Windows XP SP1 up to max. Windows 7
CoCut 11/12/4X3   to max. Windows Vista
CoCut 9     to max. Windows XP SP 1

Code is not accepted with Windows 7, 8, 10 or 11 (No Dongle)

Buffer Overflow Serial Port

Output Size Mimaki

Output Size Graphtec

Calibration of the Output Size

Computer without serial COM port

Cutter Does Not Respond!

Buffer Overflow

Data Import From Apple Computers

Typical Sources of Errors When Cutting

Plotter Via USB Is Not Working!

Summa Plotter Does Not Read Out!

The Values for Cutting Pressure And Speed Are Not Saved

Error Message While Output into File

Answers do not help?

Please use our form to describe your problem. We will answer you via email as soon as possible.

Historical FAQ